FAQs

1. How do I know where my product is?

Ans: On your Account page, you can access your order history. By clicking through the order detail, you will see the status of your order. When an order shows “Fulfilled”, it has been shipped. At this point, you will also see what product has confirmed or cut on the order.

2. How do I receive the FedEx tracking information?

Ans: Currently, this information is not available through the site. Please contact your Customer Service Representative to receive the tracking number.

3. Can I order displays?

Ans: Yes, however, all display requests will be sent via LTL freight. No display orders will be fulfilled through FedEx.

4.Do I have to order in full cases?

Ans: Yes. If individual cases are needed, these orders will need to be sent through the Archway desk.

5.What happens when the item I am requesting is on allocation or quota?

Ans: These orders will likely experience delays in processing and shipping. It is also highly likely that the order cannot be supported.